Head Barista

Dubai, United Arab Emirates

Full time

On-site

Job description

· Oversee daily coffee station operations, ensuring smooth and efficient service.

· Prepare and serve coffee and beverages in accordance with company recipes, quality, and presentation standards.

· Ensure consistency in beverage taste, quality, temperature, and presentation.

· Lead, supervise, and coordinate the barista team, ensuring proper task allocation and performance.

· Train and coach baristas on coffee preparation, equipment handling, product knowledge, and customer service.

· Ensure the coffee station and surrounding areas are clean, organized, and properly maintained.

· Monitor inventory, stock levels, and product usage, ensuring timely replenishment and minimizing wastage.

· Conduct regular quality checks on coffee, beverages, and other products.

· Ensure coffee machines, grinders, and equipment are properly cleaned and maintained.

· Handle customer feedback and complaints professionally, ensuring guest satisfaction.

· Ensure compliance with food safety, hygiene, health, and safety requirements.

· Monitor team grooming, attendance, and adherence to company policies and operational procedures.

· Coordinate with management on operational requirements, staffing, stock, and maintenance concerns.

· Monitor beverage sales and support promotional activities and new product launches.

· Prepare and submit operational reports, stock records and wastage reports as required.